Samsung TV / Smart Error Codes

Troubleshooting & Repair Guide

Network & Internet Errors

101
Network Failure
  • Restart router and TV.
  • Check WiFi signal strength.
  • Reconnect network settings.
  • Try Ethernet cable connection.
107
DNS Issue
  • Change DNS to Google (8.8.8.8).
  • Restart router.
  • Forget and reconnect WiFi.
  • Reset network settings.
1100
Internet Timeout
  • Check internet speed.
  • Restart modem/router.
  • Reconnect WiFi network.
  • Try wired connection.
107-1
WiFi Authentication Failed
  • Re-enter WiFi password.
  • Restart router.
  • Forget network and reconnect.
  • Check router security settings.

Smart Hub & App Errors

102
Smart Hub Error
  • Reset Smart Hub.
  • Update TV firmware.
  • Sign out and sign in again.
  • Reinstall Smart Hub apps.
116
App Server Error
  • Check internet connection.
  • Restart TV.
  • Clear app cache.
  • Try again later (server issue).
152
Smart Hub Crash
  • Restart Smart Hub.
  • Update firmware.
  • Reset Smart Hub settings.
  • Reinstall apps.
301
Smart Hub Initialization Error
  • Power cycle TV.
  • Reset Smart Hub.
  • Check firmware update.
  • Factory reset if needed.

System Errors

5000
System Error
  • Restart TV completely.
  • Unplug for 5–10 minutes.
  • Check firmware update.
  • Perform factory reset.
6000
Panel Control Failure
  • Check display cable connection.
  • Restart TV.
  • Inspect main board.
  • Replace panel if necessary.
6001
Display Driver Failure
  • Restart TV.
  • Check firmware update.
  • Inspect T-CON board.
  • Replace driver board if needed.

HDMI / Input Errors

4005
HDMI Handshake Error
  • Reconnect HDMI cable.
  • Switch HDMI port.
  • Restart both devices.
  • Use certified HDMI cable.
701
HDMI CEC Communication Error
  • Disable/enable HDMI-CEC.
  • Reconnect HDMI devices.
  • Restart TV and devices.
  • Update firmware.

Firmware & Update Errors

201
Firmware Update Failure
  • Check internet connection.
  • Retry update.
  • Use USB update method.
  • Do not turn off TV during update.
202
Firmware Rollback Failure
  • Restart TV.
  • Reinstall firmware.
  • Use USB recovery method.
  • Factory reset if needed.

General System Errors

801
Service Unavailable
  • Check internet connection.
  • Try again later.
  • Restart TV.
  • Reset Smart Hub.
404-1
Streaming Service Unavailable
  • Check app server status.
  • Restart app.
  • Restart TV.
  • Reinstall streaming app.
Important: If the issue persists after troubleshooting, perform a factory reset or contact the manufacturer support center.